Shipping Policy

This Shipping Policy explains how Rovynnb, operated by VendoFlow AI LLC, processes, ships, and delivers customer orders placed through our website.

By placing an order on our website, you agree to the shipping terms described below. If you have any questions about your order or delivery status, please contact us at service@rovynnb.com.

1. Order Processing Time

Orders are usually processed within 1–3 business days after payment is successfully completed. Processing time includes order verification, product preparation, quality checking, and packaging.

Orders placed on weekends or public holidays may be processed on the next business day. During peak seasons, promotional periods, or high-volume order periods, processing may take slightly longer.

2. Shipping Destinations

Rovynnb ships orders to customers in the United States and other available regions shown at checkout. Shipping availability may vary depending on the destination country, product type, carrier restrictions, and logistics conditions.

If your address is not supported at checkout, it may mean that shipping is currently unavailable to your location.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout before payment is completed. The final shipping cost may depend on the shipping destination, order value, product type, package weight, and available shipping method.

From time to time, we may offer free shipping promotions or discounted shipping options. Any available shipping promotion will be shown on the website or at checkout.

4. Estimated Delivery Time

Estimated delivery time may vary depending on the destination, carrier, customs processing, product availability, weather conditions, and other factors outside our control.

In general, orders are usually delivered within:

• United States: 7–15 business days after shipment
• Other available regions: 10–20 business days after shipment

Please note that these are estimated delivery times and not guaranteed delivery dates. Delivery delays may occasionally occur due to carrier delays, customs inspections, incorrect addresses, holidays, severe weather, or other unexpected events.

5. Shipment Confirmation and Tracking

Once your order has been shipped, a shipping confirmation email may be sent to the email address provided at checkout. This email may include a tracking number or tracking link when available.

Tracking information may take some time to update after the package is handed over to the shipping carrier. If tracking does not update immediately, please allow additional time for the carrier system to refresh.

6. Address Accuracy

Customers are responsible for providing accurate and complete shipping information, including full name, street address, apartment or unit number, city, state or province, postal code, country, phone number, and email address.

Rovynnb is not responsible for delays, failed delivery, returned packages, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at service@rovynnb.com. We will do our best to help, but we cannot guarantee that changes can be made after an order has been processed or shipped.

7. Delayed, Lost, or Marked Delivered Packages

If your package is delayed, please allow a reasonable amount of additional time, as delivery times may be affected by carrier operations, customs, weather, or local delivery conditions.

If tracking shows that your package was delivered but you did not receive it, please check your mailbox, front door, porch, parcel locker, reception area, neighbors, family members, or local carrier office first.

If you still cannot locate the package, please contact us with your order number and tracking information. We will assist you in checking the delivery status and provide a reasonable solution based on the situation.

8. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, tariffs, brokerage fees, or other charges may be applied by the destination country or region. These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Customers are responsible for any customs duties, taxes, or fees required by local authorities. Rovynnb is not responsible for delays caused by customs processing or failure to pay customs-related charges.

9. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, incomplete, or defective, please contact us as soon as possible at service@rovynnb.com.

To help us resolve the issue quickly, please include:

• Your order number
• A clear description of the issue
• Photos or videos of the product, package, shipping label, or damaged area

After reviewing the information, we may offer a replacement, refund, partial refund, or another appropriate solution according to our policy.

10. Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal to accept the package, unpaid customs charges, or failure to pick up the package, we will review the situation after the return is confirmed.

Depending on the case, we may offer reshipment, refund, or partial refund. Additional shipping fees may apply if the customer requests reshipment due to address issues or failed delivery caused by customer-provided information.

11. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at service@rovynnb.com.

We will try our best to assist you. However, once an order has been processed, packed, or shipped, we may not be able to cancel the order or modify the shipping address.

12. Contact Us

If you have any questions about shipping, delivery, tracking, or your order status, please contact our customer service team: