Privacy Policy

This Privacy Policy describes how Rovynnb, operated by VendoFlow AI LLC, collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you place an order, create an account, contact customer support, subscribe to emails, or otherwise interact with our website.

The information we collect may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment-related information processed through secure third-party payment providers
• Customer service communications
• Website usage data, browser type, device information, IP address, and cookies

2. How We Use Your Information

We use the information we collect to operate our store, process orders, provide customer service, improve our website, and communicate with customers.

We may use your information for the following purposes:

• To process and fulfill orders
• To confirm payments and prevent fraudulent transactions
• To arrange shipping and delivery
• To provide order updates and tracking information
• To respond to customer inquiries and support requests
• To improve our products, website, and shopping experience
• To send promotional emails or marketing messages when permitted
• To comply with legal, tax, accounting, and regulatory obligations
• To protect our website, customers, and business from misuse or fraud

3. Payment Information

Payments on our website are processed through secure third-party payment providers. We do not store full credit card numbers or complete payment card details on our own servers.

Payment providers may collect and process payment information according to their own privacy policies and security standards. By placing an order, you authorize our payment providers to process the payment information necessary to complete your transaction.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve website performance, remember customer preferences, analyze website traffic, support shopping cart functions, and measure marketing effectiveness.

Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

5. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional messages, we may use your email address or phone number to send updates, offers, product information, and marketing communications.

You may opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us at service@rovynnb.com.

If text message marketing is available and you opt in, message and data rates may apply. You may opt out according to the instructions provided in the message.

6. Sharing Your Information

We do not sell your personal information. However, we may share necessary information with trusted third-party service providers who help us operate our business and provide services to customers.

These third parties may include:

• Payment processors
• Shipping carriers and logistics providers
• Order fulfillment partners
• Website hosting and e-commerce platform providers
• Email and marketing service providers
• Analytics and advertising service providers
• Fraud prevention and security service providers
• Legal, tax, accounting, or compliance service providers

These service providers are only permitted to use customer information as necessary to provide services to us or comply with legal requirements.

7. Order Fulfillment and Shipping

To fulfill your order, we may share your name, shipping address, phone number, email address, and order details with shipping carriers, fulfillment partners, or logistics providers.

Customers are responsible for providing accurate and complete shipping information. Incorrect or incomplete information may cause shipping delays, failed delivery, or returned packages.

8. Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, accounting, dispute resolution, and fraud prevention.

When information is no longer needed, we may delete, anonymize, or securely store it according to applicable requirements.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include the right to access, correct, update, delete, or request a copy of the personal information we hold about you.

You may also request that we stop sending marketing communications to you.

To make a privacy-related request, please contact us at service@rovynnb.com. We may need to verify your identity before processing certain requests.

11. International Customers

Rovynnb may serve customers in different regions. By using our website or placing an order, you understand that your information may be processed, stored, or transferred to service providers located in other countries where our business partners, platforms, or service providers operate.

12. Third-Party Links

Our website may contain links to third-party websites, apps, payment services, social media pages, or other external services. We are not responsible for the privacy practices, content, or policies of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

13. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

14. Fraud Prevention and Legal Compliance

We may use customer information to detect, investigate, and prevent fraudulent transactions, unauthorized activity, abuse, or violations of our policies.

We may also disclose information when required by law, legal process, government request, court order, or to protect our rights, safety, customers, and business operations.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. The updated version will be effective when it is published on our website.

We encourage customers to review this Privacy Policy periodically to stay informed about how we protect personal information.

16. Company Information

17. Contact Us

If you have any questions about this Privacy Policy, how we handle personal information, or your privacy rights, please contact us at:

Email: service@rovynnb.com