Contact Us

Need help with your order or have a question? Our customer service team is here to assist you.

Get in Touch

Thank you for visiting Rovynnb. If you have any questions about our products, your order, shipping, returns, refunds, or any other issue, please feel free to contact us by email.

Rovynnb is operated by VendoFlow AI LLC. We are committed to providing helpful customer support and a smooth shopping experience.

Customer Service Email

When Contacting Us

To help us assist you faster, please include as much relevant information as possible in your message.

• Your order number
• The email address used when placing the order
• A clear description of your question or issue
• Photos or videos if the item is damaged, defective, incorrect, or incomplete
• Your current shipping address if the issue is related to delivery

Response Time

We usually respond to customer service emails within 1–3 business days. During weekends, holidays, promotional periods, or high-volume order periods, response times may be slightly longer.

Please avoid sending multiple emails about the same issue within a short period, as this may delay the response process.

Order Support

If you have already placed an order and need help with shipping, tracking, cancellation, address correction, return, refund, or replacement, please contact us as soon as possible at service@rovynnb.com.

If your order has already been processed or shipped, we may not be able to cancel or change the shipping address, but we will do our best to assist you.

Shipping and Tracking Questions

After your order is shipped, tracking information may take some time to update in the carrier system. If your package is delayed, marked as delivered but not received, or returned due to an address issue, please contact us with your order number and tracking details.

Returns and Refunds

If you would like to request a return, refund, exchange, or replacement, please review our Refund Policy first and then contact us with your order information.

Please do not send any item back before receiving return instructions from our customer service team.

Company Information

We’re Here to Help

Your satisfaction matters to us. If you experience any problem with your order or shopping experience, please contact us and we will do our best to provide a reasonable solution.